Returns & Refunds Policy

At djrjmusic.com, customer satisfaction is important to us. Please review our Returns & Refunds Policy carefully before making a purchase.

Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original condition

  • The return request must be submitted within 7 days of delivery

  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Digital products or downloadable content

  • Services that have already been delivered or started

  • Gift cards

  • Items marked as final sale

Return Process

To initiate a return, please contact us at:
[email protected]

Include:

  • Order number

  • Reason for return

  • Photos (if the item arrived damaged or incorrect)

Once approved, return instructions will be provided. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Refunds

  • Approved refunds will be issued to the original payment method (PayPal or Stripe).

  • Refunds are processed within 5–7 business days after the returned item is received and inspected.

  • Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

We will offer a replacement or full refund at no additional cost.

Late or Missing Refunds

If you have not received your refund:

  • Check your PayPal or bank account again

  • Contact your card issuer or payment provider

  • If issues persist, contact us at [email protected]

Exchanges

We do not offer direct exchanges. If eligible, please return the item and place a new order.

Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Information

For questions regarding returns or refunds, please contact:
[email protected]